Refund policy

Our commitment to you

We want you to be completely satisfied with Relay and all System 3 services. If you're unhappy with your purchase or subscription, we'll do our best to make it right.

Cancellation and refund policy for subscriptions

• If you cancel your monthly subscription, it will remain active for the rest of your current billing period and will not renew.
• If you contact us at billing@system3.md, we will provide a refund for one month of your subscription—no questions asked.

How to request a refund

1. Email us at billing@system3.md with your order details and a brief explanation.
2. We will review your request and aim to respond within 3–5 business days.
3. If approved, your refund will be issued to your original payment method.

Exclusions & notes

• We generally cannot offer refunds on custom consulting work or services already delivered.
• This refund policy applies to purchases made directly from System 3. Purchases made via resellers or other platforms are subject to their policies.

Questions?

If you have questions about refunds or payments, please email billing@system3.md or use our contact page.